Returns Policy

Shipping

We ship Monday-Friday only. We aim to ship the products on the same day as the order was placed, but it is not guaranteed and can take up to 48 business hours from when the order is placed.  All shipments are sent via Canada Post. Orders usually take 5-7 business days. We do not guarantee any shipping time, once the package leaves our possession we have no control. We will fix issues but we cannot control late packages from Canada Post.

Returns

We offer 30 days refund guarantee starting from the day when your order was delivered. After the expiry of the 30 day guarantee period, we will no longer be able to offer any refunds or product exchanges. To request a refund, please contact our Customer Support team via email (orders@reefside.biz) in order to receive a return authorization number. When contacting the customer support team please have your order number and clearly state what items you are sending back. We reserve the right not to refund any orders that are shipped back without a (valid) return number.

Refunds

Once your return is received and inspected, you will be sent an email to notify you of the approval or rejection of your refund. Inspection of your package may take a few weeks from the receipt date. Please be patient. All received packages go through Quality Assurance inspection before refunds are processed. We will pay your refund after inspection.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days. A full refund of the purchase price of the product will be refunded. Shipping charges on the original shipment cannot be refunded.